SERVICE LEVEL AGREEMENTS (SLA's)
Maintenance contracts for your existing CCTV or Access Control equipment delivered by our Security Specialists across London, Hertfordshire & beyond!
Protech Solutions: Your Security Experts
Protech Solutions are your local security experts, supporting you and your school or business to maintain the performance and longevity of your access control and cctv security solutions.
We are aware that a substantial initial investment has been made by an organisation in securing their building or site and therefore support them to get the most from this investment with a service level agreement. We carry out regular maintenance visits and offer a call out service in the event that there is a fault with the equipment.
Service Level Agreements for CCTV
Our service visits include one planned annual visit every twelve months, servicing and cleaning as required for all-inclusive cameras and inclusive hardware as well as NVR checks and Firmware up-dates.
Each visit will include visual inspections of all camera equipment, operational checks, cleaning/re-aligning where necessary and all access plant required.
Call outs for emergency faults are also part of the service level agreement.
Following the service visit, you will be provided with a detailed report of any equipment that required further attention or replacement.
Service Level Agreements for Access Control
Our planned service visits for access control solutions include an annual planned visit inspection, servicing and cleaning as required.
The planned service visits will include visual inspections of all equipment, operational checks and cleaning/lubricating where necessary. The following equipment will be included in the inspection:
- Control Units
- Batteries
- Proximity Reader’s
- Exit Buttons
- Break Glasses
- Video Entry Phones
- Video Intercom Units
- Locks
- Software
- Firmware upgrades
- Event Log Errors
How often do you check your equipment?
A recent inspection of a 5-year-old lead-acid battery for an access control unit revealed significant corrosion from an acid leak—a reminder of why routine maintenance is essential for safe and efficient operation.
Lead-acid batteries, like any critical power source, require consistent care. At Protech Solutions, we recommend:
- Annual Checks: Perform inspections and take readings every year to catch potential issues like acid leaks, discharge or corrosion early.
- Replacement Every 3 Years: Lead-acid batteries should ideally be replaced every 3 years to ensure optimal performance and prevent unexpected failures.
Regular maintenance not only extends the life of your equipment but also safeguards your workplace from hazards associated with battery corrosion and leakage.
AV Design and Consultation
AV Design and Consultation
Professional AV Product Supply
Professional AV Product Supply
AV Installation
AV Installation
Audio Visual Maintenance Packages and Service Level Agreements
Audio Visual Maintenance Packages and Service Level Agreements
What makes us different from other audio visual providers?
Protech Solutions is a complete bespoke audio visual service, here to help you find the equipment you need and install it to the highest standard. We offer the complete solution, from site survey and quotation, through to supply of the kit and installation. This will save you the task of sourcing the equipment and contractors separately. Our engineers are personable, professional and efficient and will ensure the best possible installation of your solution.
If you would like to know more about our audio visual supply and installation services and solutions, please don’t hesitate to contact us.
