Get a quote

SERVICE LEVEL AGREEMENTS (SLA's)

Maintenance contracts for your existing CCTV or Access Control equipment delivered by our Security Specialists across London, Hertfordshire & beyond!

Get a Quote

Protech Solutions: Your Security Experts

Protech Solutions are your local security experts, supporting you and your school or business to maintain the performance and longevity of your access control and cctv security solutions.

We are aware that an substantial initial investment has been made by an organisation in securing their building or site and therefore support them to get the most from this investment by carrying out regular maintenance visits and a call out service in the event that there is a fault with the equipment. 

service level agreement for CCTV

Service Level Agreements for CCTV

Our service visits include one planned annual visit every twelve months, servicing and cleaning as required for all-inclusive cameras and inclusive hardware as well as NVR checks and Firmware up-dates.

Each visit will include visual inspections of all camera equipment, operational checks, cleaning/re-aligning where necessary and all access plant required.

Call outs for emergency faults are also part of the service level agreement.

Following the service visit, you will be provided with a detailed report of any equipment that required further attention or replacement.

Get a Quote

Service Level Agreements for Access Control

Our planned service visits for access control solutions include an annual planned visit inspection, servicing and cleaning as required.

The planned service visits will include visual inspections of all equipment, operational checks and cleaning/lubricating where necessary. The following equipment will be included in the inspection:

  • Control Units
  • Batteries
  • Proximity Reader’s
  • Exit Buttons
  • Break Glasses
  • Video Entry Phones
  • Video Intercom Units
  • Locks
  • Software
  • Firmware upgrades
  • Event Log Errors

Call outs for emergency faults are also part of the service level agreement.

Following the service visit, you will be provided with a detailed report of any equipment that required further attention or replacement.
Get a Quote
Protech Solutions Trusted Partner: Paxton

AV Design and Consultation

AV Design and Consultation

As audio visual design consultants, the first part of our service begins with a site survey to assess your needs and develop your bespoke solution. This enables us to provide an accurate and tailored quotation. If you do not require an installation and would like to purchase the kit only, then a site survey is not always necessary. We are able to consult and advise via telephone or email.
Find out more

Professional AV Product Supply

Professional AV Product Supply

When purchasing AV products from us, you can guarantee that your audio visual equipment is of the highest standard, suited to your needs at the best price. We are an independent value-added reseller which means that we are not limited to the brands we can offer you. What makes buying from us even more advantageous, is the accredited pricing partnerships we have with many of the leading manufacturers, from Dell and HP through to Samsung, BenQ, Clevertouch, Epson and Hikvision.
Find out more

AV Installation

AV Installation

All audio visual installation and integration of equipment is carried out by our highly skilled team of project managers and qualified engineers, with minimal disruption to your school, business or premises. All of our AV engineers are DBS checked and cleared to work in schools and among vulnerable members of society.
Find out more

Audio Visual Maintenance Packages and Service Level Agreements

Audio Visual Maintenance Packages and Service Level Agreements

Once your equipment is installed, we offer a complimentary follow up if you experience any issues within 1-2 weeks. Thereafter, chargeable AV maintenance services are available to you based on your service requirements. This ensures that all of your equipment is fully functional; cleaned; realigned or collaborated, where appropriate. You will be left with a report of life expectancy and performance indication of every item of kit serviced during the visit. More comprehensive Service Level Agreements (SLAs) are on offer, which are priced accordingly.
Find out more

What makes us different from other audio visual providers?

Protech Solutions is a complete bespoke audio visual service, here to help you find the equipment you need and install it to the highest standard. We offer the complete solution, from site survey and quotation, through to supply of the kit and installation. This will save you the task of sourcing the equipment and contractors separately. Our engineers are personable, professional and efficient and will ensure the best possible installation of your solution.

If you would like to know more about our audio visual supply and installation services and solutions, please don’t hesitate to contact us.

Book a Call
EXTERNAL DIGITAL SIGNAGE SOLUTION

Request a Quote

Our sales team are dedicated to looking after you and as they are not target driven, they will provide a completely soft approach to dealing with your bespoke requirements.

site-survey

Free Site Survey

The first part of our service begins with a site survey to assess your needs and develop your bespoke solution.

place order

Place Order

Place an order with our team, who will be on hand to guide you through. Just get in touch!

installation

Installation

All installation and integration of equipment is carried out by our highly skilled team of project managers and qualified engineers, with minimal disruption to your school, business or premises.

Subscribe to our Newsletter

Services

Quick Links

Follow Us

Contact Us

Unit 3, Hertfordshire Business Centre,
Alexander Road,
London Colney,
St Albans,
Hertfordshire,
AL2 1JG

01923 235 377

[email protected]

Company Number 651 3348 | Copyright 2024

Sign up to our Newsletter